Effective date: April 2018

This Privacy Statement is valid for www.hotelnatureza.com, owned and operated by Pousada Natureza. This Privacy Statement describes how we collect and use information, which may include personal data, that you provide on our website: www.hotelnatureza.com. It also describes the choices you have about the use of your personal data and how you can access and update it.

Data collect

The types of personal data we collect include:

• Your name, surname, email, telephone and home address;
• Credit card data (brand, card number, holder's name, expiration date and security code);
• Information about the guest's accommodation, including arrival and departure dates, special requests made, notes about their service preferences (including room preferences, amenities or any other services used);
• The information you provide about your marketing preferences or through participation in surveys, contests or promotional offers;

You can always choose what personal data (if any) you want to provide to us. However, if you do not want to provide certain data, this may impact some of your transactions.

Data we collect automatically

When you use our website, we also automatically collect data, some of which may be personal data. This includes data such as language setting, IP address, location, device settings, device operating system, log information, usage time, requested URL, status report, useragent (browser version information), operating system, result (visitor or guest), browsing history and types of data viewed. For more information about how we use cookies, click here.

Processing Purposes

We use your personal data for the following purposes:

• A. Reservations: We use your personal data to complete and manage your online reservations.
• B. Customer service: we use your personal data to provide customer service.
• C. Guest Reviews: We may use your contact details to invite you via email to write a guest review after your stay. This can help other travelers choose the accommodation that best suits them. If you submit a guest review, it may be published on our website.
• D. Marketing activities: We also use your data for marketing activities in accordance with the law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services or other offers which we think may be of interest to you, we have included a link which you can use to unsubscribe if you don't want us to send you any more messages like these in the future.
• E. Other Communications: At other times, we may contact you by email, postal mail, telephone or text message, depending on what contact information you share with us. There could be a number of reasons for this:
  • a. We may have to respond to and process requests you have made.
    b. If you have not completed an online reservation, we may email you a reminder to continue your reservation. We believe this extra service is useful to you because it allows you to continue a reservation without having to search for accommodation again or fill out all the reservation information from scratch.
    c. When you use our services, we may send you a questionnaire or invitation to write a review about your experience on our website. We believe that this extra service is useful for both you and us, as we can improve our website based on your opinion.
• F. Data Analysis, Improvements and Research: We use personal data to conduct research and data analysis. We may ask a third-party company to do this for us. We may share or disclose survey results, including to third-party companies, anonymously and in aggregate form. We use your personal data for analytical purposes, to improve our services, the user experience and the functionality and quality of our online travel services.
• G. Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal or law-breaking activities. We also use this information to investigate and detect fraud. We may use personal data to analyze risk and for security purposes, including authenticating users. For this purpose, personal data may be shared with third parties, such as authorities, in accordance with the law, and external consultants.
• H. Legal and Compliance: In certain cases, it may be necessary to use the information you provide, which may include personal data, to handle and resolve legal disputes or complaints, for investigations and regulatory compliance, to secure settlement(s) or to comply with legal requests competent authorities, in accordance with the law.
• If we use automated means to process personal data that has legal effects or significantly affects you, we will implement measures to protect your rights and freedoms, including the right to obtain human intervention.

Legal Foundations

• In view of purposes A and B, we rely on the fulfillment of a contract: the use of your data may be necessary to fulfill the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to fulfill our obligation to complete and manage that reservation in accordance with the contract we have with you.
• For purposes C to H, we rely on your legitimate interests: we use your data for our legitimate interests, such as offering you the best possible content on the website, in emails and newsletters, to improve and promote our products , services and content on our website and for administrative, fraud detection and legal purposes. When using personal data to fulfill our legitimate interests, we will always balance your rights and interests to protect your information against our rights and interests.
• In view of purpose H, we also rely, where required, on our obligation to comply with applicable laws.
• Where required, in accordance with applicable laws, we will ask for your consent before processing your personal data for direct marketing purposes.

If necessary in accordance with the law, we will ask for your consent. You may revoke it at any time by contacting us at any of the addresses at the end of this Privacy Statement.

If you wish to object to the processing set out in purposes C to F and there is no mechanism available for you to do so directly (e.g. in your account settings), to the extent possible, please contact contato@hotelnatureza.com .

We rely on you to ensure that your personal data is complete, accurate and up to date. Please notify us immediately of any changes or incorrect information to your personal data by contacting us via contato@hotelnatureza.com . Vamos tratar sua solicitação de acordo com as leis vigentes.

Questions or Complaints

If you have any questions or concerns about how we process your personal data, or if you would like to exercise any of your rights described in this notice, please feel free to contact us via contato@hotelnatureza.com . You may also contact your local data protection authority with questions and complaints.