Effective date: April 2018

This Privacy Statement is valid for hotelnatureza.com, owned and operated by Pousada Natureza. This Privacy Statement describes how we collect and use the information, which may include personal data you provide on our website: www.hotelnatureza.com. It also describes the options you have about the use of your personal data and how you can access and update them.

Data collect

The types of personal data we collect include:

• Your name, surname, email, telephone and home address;
• Credit card data (flag, card number, name of holder, expiration date and security code);
• Information about guest accommodation, including check-in and check-out dates, special requests made, comments on their service preferences (including room preferences, amenities or any other services used);
• The information you provide about your marketing preferences or through participation in surveys, contests or promotional offers;

You can always choose what personal data (if any) you want to provide us. However, if you do not want to provide certain data, this may impact some of your transactions.

Data we collect automatically

By using our site, we also collect data automatically, some of which may be personal data. This includes data such as language configuration, IP address, location, device settings, device operating system, log information, usage time, requested URL, status report, useragent (browser version information), operating system, result (visitor or guest), browsing history and displayed data types. For more information about how we use cookies, click here .

Processing Purposes

We use your personal data for the following purposes:

• A. Reservations: We use your personal data to complete and manage your reservations online.
• B. Customer Service: We use your personal data to perform customer service.
• C. The following fees and deposits are charged by the property at time of service, check-in, or check-out. Why book with us? Hotels.com does not charge cancellation fees Price Match Guarantee We're just a phone call away: This can help other travelers choose the accommodation that best suits them. If you submit a guest review, it may be posted on our site.
• D. Marketing activities: We also use your data for marketing activities, in accordance with the law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services or other offers we think may be of interest to you, we have included a link that you can use to cancel your subscription if you do not want us to send more such messages in the future.
• E. Other communications: On other occasions, we may contact you via email, post, phone or text message, depending on which contact information you share with us. There may be a number of reasons for this:
  • a. We may have to respond and handle requests that you have made.
    B. If you have not completed an online booking, we can send you an email with a reminder so that you continue the reservation. We believe this extra service is helpful to you because it allows you to continue a reservation without having to search for accommodation again or fill in all booking information from scratch.
    w. When you use our services, we may send you a questionnaire or invitation for you to write an evaluation about your experience on our site. We believe that this extra service is useful to you as well as to us, because we can improve our site based on your opinion.
  • F. Data analysis, enhancements and research: We use personal data to conduct research and data analysis. We can ask a third-party company to do this for us. We may share or disclose research results, including to outsourced companies, anonymously and aggregate. We use your personal data for analysis purposes to improve our services, user experience and the functionalities and quality of our online travel services.
  • G. Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal or law-breaking activities. We also use this information to investigate and detect fraud. We may use personal data to analyze the risk and for security purposes, including user authentication. For this purpose, personal data may be shared with third parties, such as authorities, according to law, and external consultants.
  • H. Legal and Compliance: In certain cases, it may be necessary to use the information you provide, which may include personal data, to handle and resolve legal disputes or complaints, for investigations and compliance with regulations, to secure agreement (s) or to comply with legal requests of the competent authorities, according to the law. </ li>
  • If we use automated means to process personal data that has legal effects or significantly affect you, we will implement measures to safeguard your rights and freedom, including the right to achieve human intervention.

  Legal Basis

  • In terms of purposes A and B, we expect a contract to be fulfilled: the use of your data may be necessary to fulfill the contract you have with us. For example, if you use our services to make a reservation online, we will use your data to fulfill our obligation to complete and administer this reservation in accordance with the agreement we have with you.
  • For C-H purposes, we rely on your legitimate interests: We use your data for our legitimate interests, such as offering you the best content possible on the site, in emails and newsletters, to improve and promote our products , services and content on our site and for administrative, fraud and legal detection purposes. By using personal data to fulfill our legitimate interests, we will always balance your rights and interests to protect your information in comparison to our rights and interests.
  • In view of Purpose H, we also provide, where required, our obligation to comply with applicable laws.
  • Where required, in accordance with applicable law, we will ask you for your consent before processing your personal data for the purposes of direct marketing.

  If it is necessary, according to the law, we will ask for your consent. You may revoke it at any time by contacting us at any of the addresses at the end of this Privacy Statement.If you wish to contest the processing provided for purposes C to F and there is no mechanism available for you to do so directly (for example, in your account settings), as far as possible contact contato@hotelnatureza.com .

  We count on you to ensure that your personal data is complete, accurate and up-to-date. Please notify us immediately of any change or incorrect information in your personal data by contacting us via contato@hotelnatureza.com . We will treat your request in accordance with applicable laws.

  Questions or Complaints

  • If you have questions or concerns about how we process your personal information, or if you wish to exercise any of your rights described in this notice, please feel free to contact us via contact@hotelnatureza.com . You may also contact your local data protection authority with questions and complaints.